Terms &
Conditions

Azurix provides digital services including website design, website development, e-commerce website development, website hosting, website maintenance, Google Business Profile services and other related digital services.

The specific services supplied to a client will be determined by the selected package, quotation, project agreement or other written agreement between Azurix and the client.

All quotations provided by Azurix are based on the requirements known at the time of quotation.

A project will only commence once the required agreement, quotation or project confirmation has been accepted by the client and any required payment has been received.

Additional work or requirements outside the agreed scope may result in additional charges.

The client is responsible for providing accurate information, content, images, logos, business details and other materials reasonably required to complete the project.

The client must ensure that all information supplied to Azurix is accurate and that the client has the necessary rights and permissions to use any supplied material.

Delays caused by missing information, approvals or materials supplied by the client may affect the project timeline.

Azurix will develop the website according to the agreed project requirements and package.

Website appearance, functionality and technical implementation may vary depending on the requirements of the project and the technology used.

Azurix will make reasonable efforts to ensure that websites function correctly on commonly used modern browsers and devices.

Revisions included in a selected package will be limited to the agreed scope of that package or quotation.

Significant changes to an approved design or additional functionality may be treated as additional work and may incur additional charges.

Client approval of a design, page or project stage confirms that the client is satisfied with that stage.

Project timelines are estimates and may change depending on the complexity of the project and the speed at which information, content, feedback and approvals are provided.

Azurix will not be responsible for delays caused by circumstances outside of Azurix's reasonable control or delays caused by the client or third-party providers.

Payment terms will be communicated to the client before work begins.

Once-off website packages require payment according to the agreed payment arrangement. Monthly packages are billed on a recurring monthly basis.

Where hosting is required as part of a package, the applicable hosting fee will form part of the client's ongoing service obligation.

Monthly packages continue on a recurring basis until cancelled in accordance with these Terms & Conditions.

The exact services included in a monthly package depend on the package selected and the agreement with the client.

Where Azurix provides hosting, hosting is subject to the availability and policies of the relevant hosting provider.

For once-off website packages where hosting is charged separately, the applicable monthly hosting fee remains required for continued hosting of the website.

Azurix cannot guarantee uninterrupted hosting availability where downtime is caused by the hosting provider, network failures, maintenance or circumstances outside Azurix's reasonable control.

Domain names are subject to registration and renewal rules of the relevant domain registrar.

The client is responsible for ensuring that domain registration information remains accurate and that applicable renewal fees are paid.

Azurix is not responsible for domain loss resulting from incorrect information, non-payment, expired registrations or actions by the domain registrar.

Website maintenance services are limited to the tasks included in the client's selected package.

Maintenance may include updates, content changes, technical checks or other agreed services.

Major redesigns, new features or work outside the agreed maintenance scope may incur additional charges.

E-commerce websites may involve payment gateways, shipping services, product systems and other third-party integrations.

Azurix does not control third-party payment providers or financial institutions and cannot guarantee their availability or transaction success.

The client is responsible for ensuring that product information, pricing, refund policies, shipping information and other business information displayed on the store are accurate and legally compliant.

Where Azurix assists with a Google Business Profile, the service is subject to Google's policies, systems and approval processes.

Azurix cannot guarantee a particular ranking, review result, verification outcome or position within Google search results.

Unless otherwise agreed, the client is responsible for providing or approving the content used on the website.

The client confirms that they have the necessary rights, licences and permissions to use content supplied to Azurix.

Azurix may use properly licensed third-party assets, fonts, plugins, software or other resources where required for a project.

Unless otherwise agreed in writing, Azurix may display completed client websites in its portfolio, website, social media, presentations and other promotional materials for the purpose of demonstrating its work.

Azurix will not claim ownership of the client's business, trademarks or original content.

The client is solely responsible for ensuring that their website content, products, services, claims, promotions, policies and business practices comply with applicable laws.

The client must not request or provide content that infringes another person's rights or violates applicable legislation.

Azurix takes reasonable steps to handle personal information responsibly and in accordance with applicable South African privacy requirements, including the Protection of Personal Information Act 4 of 2013 (POPIA), where applicable.

Clients remain responsible for determining what personal information they collect through their own websites and for implementing appropriate privacy notices, policies and consent mechanisms where required.

Azurix will take reasonable steps to implement appropriate website security measures within the scope of the services provided.

No website or online system can be guaranteed to be completely secure. Azurix cannot guarantee that a website will never be affected by hacking, malware, vulnerabilities or other security incidents.

Where backups are included in a hosting or maintenance service, Azurix will make reasonable efforts to maintain backups according to the applicable service.

Backups are not a guarantee against data loss. Clients should maintain copies of important business information where appropriate.

Websites may use third-party services such as Google, Yoco, PayFast, WordPress, Elementor, hosting providers, domain registrars, payment gateways, analytics services and other external platforms.

These third parties operate under their own terms, policies and privacy practices. Azurix is not responsible for changes, interruptions, pricing, outages or decisions made by such third-party providers.

To the extent permitted by applicable law, Azurix will not be liable for indirect, incidental, consequential or special loss arising from the use of a website or digital service.

This includes loss arising from third-party services, hosting outages, domain issues, cyber incidents, loss of business, loss of revenue or loss of data, except where liability cannot lawfully be excluded or limited.

Azurix will use reasonable efforts to create websites that are functional, responsive and suitable for their intended purpose.

Azurix does not guarantee specific levels of website traffic, search engine rankings, sales, leads, conversions, advertising performance or business results unless expressly agreed in writing.

A client may request cancellation of a service by contacting Azurix in writing.

For monthly services, cancellation will apply according to the applicable billing arrangement and any outstanding amounts remain payable.

Cancellation of hosting may result in the website being taken offline if no alternative hosting arrangement is made.

Because website design and development involve time and customised work, payments may not be refundable once work has commenced, except where required by applicable law or otherwise agreed in writing.

Any refund consideration will take into account work already completed, third-party costs and other reasonable expenses incurred by Azurix.

Azurix may suspend or terminate services where payments are overdue, where the client materially breaches these Terms or where continued service would create a legal, security or operational risk.

Where appropriate, Azurix may provide notice before suspension or termination.

Azurix will not be responsible for failure or delay in performing its obligations where the failure or delay results from circumstances outside its reasonable control.

This may include natural disasters, power failures, internet outages, cyber attacks, strikes, government action, service provider failures or other events beyond reasonable control.

Clients should provide accurate contact information and promptly respond to reasonable project communications.

Azurix may communicate through email, WhatsApp or other agreed communication channels.

The parties agree that electronic communications, including email and electronic confirmations, may be used for project communication and agreements where appropriate.

Electronic transactions and communications may be subject to the Electronic Communications and Transactions Act 25 of 2002 and other applicable legislation.

Azurix may update these Terms & Conditions from time to time to reflect changes to its services, business practices or applicable requirements.

The latest version published on the Azurix website will be considered the current version for future services and agreements, subject to applicable law.

These Terms & Conditions are governed by the laws of the Republic of South Africa.

Any dispute arising from the services or these Terms will be dealt with in accordance with applicable South African law.

If any provision of these Terms & Conditions is found to be invalid, unlawful or unenforceable, that provision will be interpreted or removed to the extent necessary without affecting the validity of the remaining provisions.

These Terms & Conditions, together with any accepted quotation, project agreement or other written agreement, constitute the agreement between Azurix and the client in relation to the relevant services.

Any specific written agreement relating to a project will take precedence where it expressly conflicts with these general Terms & Conditions.

If you have any questions about these Terms & Conditions, please contact Azurix.

Website: www.azurix.co.za

Email: admin@azurix.co.za

WhatsApp: Contact Azurix on WhatsApp