Privacy Policy

1. Introduction

This Privacy Policy applies to Azurix Web, our website, our contact forms, client communication channels, project workflows, digital services, and any related platforms we use to provide services.

We respect privacy and aim to process personal information lawfully, responsibly, transparently, and only for legitimate business purposes.

2. Who We Are

Azurix Web provides digital and website-related services, including website design, website development, website revamps, Google Business support, digital resources, maintenance, hosting assistance, and related online business support.

For the purposes of this policy, “Azurix Web”, “we”, “us”, and “our” refer to the business responsible for collecting and processing personal information in connection with our services.

3. Information We Collect

Depending on how you interact with us, we may collect the following types of information:

• Personal details such as your name and surname.
• Contact details such as your email address, phone number, WhatsApp number, or social media handle.
• Business information such as business name, website address, industry, services, products, branding, and business goals.
• Project information such as website requirements, design preferences, content, images, copy, page structure, products, and feature requests.
• Billing and payment-related information such as invoices, payment status, transaction references, and account notes.
• Technical information such as website logins, hosting details, domain details, DNS records, plugin information, analytics access, and system-related information where needed for service delivery.
• Communication records from email, WhatsApp, forms, calls, meetings, or client support messages.
• Website usage information such as pages visited, form submissions, device type, browser type, IP address, and general analytics data.

4. How We Collect Information

We may collect personal information directly from you, automatically through our website, or from third-party platforms used to provide services.

• When you complete a contact form, quote request, onboarding form, or project brief.
• When you contact us through email, WhatsApp, phone, social media, or other communication channels.
• When you make a payment, request an invoice, or enter into a client agreement.
• When you provide access to your website, hosting, domain, Google Business Profile, email platform, or other tools.
• When you browse our website and analytics or cookies collect basic usage information.
• When information is provided by your authorised team member, representative, or service provider.

5. Why We Use Personal Information

We use personal information to provide, improve, manage, and protect our services.

• To respond to enquiries, quote requests, and service questions.
• To prepare proposals, invoices, contracts, onboarding forms, and project documents.
• To design, build, update, maintain, host, or support websites and digital assets.
• To communicate about project progress, feedback, revisions, payments, deadlines, and support.
• To manage client accounts, invoices, payment follow-ups, and service records.
• To improve our website, services, client experience, marketing, and internal processes.
• To protect our systems, detect abuse, prevent fraud, and maintain website security.
• To comply with legal, accounting, tax, regulatory, or contractual obligations.

6. Lawful Processing

We process personal information only where there is a lawful and reasonable purpose. This may include processing information because:

• You gave consent for us to process your information.
• The information is necessary to provide a quote, contract, service, or client support.
• The information is necessary for billing, record keeping, compliance, or legal obligations.
• The information is necessary to protect our legitimate business interests, website, systems, clients, or users.
• The information is required to respond to your request, enquiry, or instruction.

7. Sharing Personal Information

We do not sell personal information. We may share information only where it is necessary, lawful, or reasonably required to provide services.

• With service providers who help us deliver website, hosting, email, domain, payment, analytics, security, or project management services.
• With third-party platforms that the client has requested or approved for use in a project.
• With professional advisers such as accountants, legal advisers, or compliance consultants where necessary.
• With authorities, regulators, or law enforcement if required by law or legal process.
• With a client’s authorised team members, employees, contractors, or representatives.

8. Third-Party Services

Our website and services may use third-party platforms and tools. These providers may process personal information according to their own privacy policies and terms.

• Website platforms such as WordPress, Elementor, WooCommerce, or related plugins.
• Hosting providers, domain registrars, DNS providers, and email service providers.
• Payment providers, invoice tools, or accounting platforms.
• Google services such as Google Business Profile, Google Analytics, Google Search Console, or Google Workspace.
• Communication platforms such as email, WhatsApp, forms, or social media platforms.
• Security, backup, spam protection, and website monitoring tools.

Azurix Web is not responsible for the privacy practices of third-party platforms, but we aim to use reputable services where reasonably possible.

9. Cookies & Analytics

Our website may use cookies, pixels, analytics scripts, or similar technologies to improve website functionality, understand visitor behaviour, measure performance, and support marketing.

• Essential cookies may be required for the website to function correctly.
• Analytics cookies may help us understand how visitors use the website.
• Marketing pixels may be used to measure campaign performance or improve advertising.
• You can usually manage or block cookies through your browser settings.
• Blocking cookies may affect certain website features or user experience.

10. Security of Personal Information

We take reasonable technical and organisational measures to protect personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction.

• Using secure logins and access controls where appropriate.
• Limiting access to personal information to those who need it for service delivery.
• Using reputable hosting, website, email, and digital service providers where possible.
• Encouraging secure password handling and responsible sharing of login details.
• Taking reasonable steps to detect, prevent, and respond to security risks.

11. Data Retention

We keep personal information only for as long as reasonably necessary for the purpose it was collected, unless a longer period is required or allowed by law.

• Client records may be kept for project history, billing, legal, tax, or support purposes.
• Website login details may be removed or updated when they are no longer needed.
• Quote requests and enquiries may be retained for follow-up and business records.
• Invoice and payment records may be retained for accounting and compliance purposes.
• Backups may temporarily contain older information until the backup cycle expires.

12. Your Privacy Rights

Subject to applicable law, you may have rights relating to your personal information. These may include the right to:

• Ask what personal information we hold about you.
• Request access to your personal information.
• Request correction or updating of inaccurate information.
• Request deletion of information where legally appropriate.
• Object to certain types of processing.
• Withdraw consent where processing is based on consent.
• Complain to the Information Regulator if you believe your privacy rights have been violated.

To exercise these rights, contact us using the details at the bottom of this policy. We may need to verify your identity before processing certain requests.

13. Marketing Communication

We may use your contact details to send service-related updates, project communication, useful resources, offers, or marketing messages where allowed by law or where you have shown interest.

• You may ask us to stop sending marketing messages at any time.
• Transactional or service-related messages may still be sent where necessary.
• We do not sell your contact details to third-party marketers.
• Marketing platforms may process your information according to their own privacy policies.

14. Children’s Privacy

Our services are generally intended for businesses, organisations, and individuals who can enter into business arrangements. We do not knowingly collect personal information from children without appropriate permission.

If a project involves content, images, forms, communities, schools, churches, youth organisations, or services aimed at children, the client is responsible for ensuring that the correct permissions, notices, and legal safeguards are in place.

15. International Transfers

Some third-party platforms, hosting providers, software tools, email platforms, analytics services, or cloud-based tools may store or process information outside South Africa.

• We may use international platforms where necessary for service delivery.
• These providers may be subject to privacy laws in their own countries.
• We aim to use reputable providers with reasonable data protection practices.
• By using our services, you understand that some information may be processed through international digital infrastructure.

16. Updates to This Policy

Azurix Web may update this Privacy Policy from time to time to reflect changes in our services, tools, platforms, business processes, legal requirements, or privacy practices.

The latest version will be published on our website. Continued use of our website or services after updates means you accept the updated policy.

17. Contact Information

For privacy questions, data access requests, corrections, objections, or concerns about how your personal information is handled, contact Azurix Web using the details below.